At Royal Foods, customer satisfaction is important to us. We take great care in packing and shipping every order. Please read our Return & Refund Policy carefully before placing an order.

Returns

As we sell food and consumable products, returns are generally not accepted once an order has been delivered due to food safety and hygiene reasons.

However, we will gladly assist you if:

• You receive a damaged or broken product.

• You receive an incorrect item.

• The product has expired before delivery.

• The package is tampered with at the time of delivery.

To request a replacement or refund, please contact us within 48 hours of delivery.

How to Request a Return

Email us at support@royalfoods.shop with:

• Your Order Number

• A brief description of the issue

• Clear photos or videos of the product and packaging

Our team will review your request and respond within 2–3 business days.

Refunds

If your request is approved:

• Refunds will be processed to the original payment method.

• Refunds are usually completed within 5–7 business days, depending on your bank or payment provider.

Non-Refundable Items

Refunds or returns will not be accepted for:

• Opened or used food products.

• Products damaged due to improper storage after delivery.

• Incorrect orders placed by the customer.

• Requests made after 48 hours of delivery.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation is not possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Royal Foods
Email: support@royalfoods.shop
Phone: +91 83698 28929